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If you need help with the BosonMail SDK, API, or service, use one of the channels below. For account and billing questions, contact BosonWare directly.

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Support channels

Email support

Reach the BosonWare team at support@bosonware.com. This is the best channel for technical questions and API issues.

Contact form

Use the BosonWare contact page and select BosonMail as the product.

GitHub

Visit the BosonWare GitHub organization. Note: the SDK source repository is not publicly listed there as of writing.

X / Twitter

Follow BosonWare on X for product updates and announcements.

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Service level agreement

BosonWare publishes an SLA at bosonware.com/sla. Review it for uptime commitments and support response targets.

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What to include in a support request

To help the team diagnose your issue quickly, include the following details:
  • SDK version (for example, 0.2.1)
  • Runtime and version (Node.js 20.11.0, Bun 1.1, etc.)
  • statusCode from the result object, if any
  • errorMessage and errorCode, if any
  • messageId if the issue relates to a specific email
  • Timestamp of the request, with timezone
  • A minimal code snippet that reproduces the problem
Never include your API key in support emails, public forums, or shared code snippets. Treat it as a secret.

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Account and billing help

For questions about invoices, M-PESA payments, plan changes, or inbox management, contact BosonWare support directly. The SDK documentation does not cover billing workflows.

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Next steps

FAQ

Quick answers to common questions.

Troubleshooting

Step-by-step fixes for common errors.

Error codes

Understand every error the SDK can return.

Changelog

Release history and upgrade notes.